GENERAL CONTRACTING CONDITIONS OF RIUDECANYES AVENTURA

This contractual document sets all guidelines for any services and products contracted through the website riudecanyesaventura.cat, property of “Associació Riudecanyes Aventura”. Accepting this document involves that::

  1. The user has read and understands all the information in this document
  2. The user has the capacity to contract
  3. The user accepts all obligations set hereby

The conditions below are valid indefinitely and are applicable to any service or product contracted through the website riudecanyesaventura.cat.
“Associació Riudecanyes Aventura” has the right to modify unilaterally these conditions without affecting any of the services or promotions contracted prior to the modifications.

 

PARTIES IDENTIFICATION
“Associació Riudecanyes Aventura” is the provider of any contracted services. Its registered office is in 3 Patacada Square, Ground Floor, Reus and its fiscal number (CIF) is G55621742, registered in the Registry of Associations of the Generalitat de Catalunya, under the number 53036, dated 31/10/2014. Its customer service phone number is +34 650 972649.
The contracting party is the user, previously registered to this website by providing his/her personal information in the booking form. The user accepts total responsibility for providing true personal information.

 

OBJECT OF THE CONTRACT
This contract is set so to define contractual guidelines for the purchase contract between “Associació Riudecanyes Aventura” and the user once the user accepts the corresponding box in the online contract process.
The purchasing contractual relationship involves the exchange of a specific product or service for a particular price which is publically presented in this website.

 

CONTRACTING PROCEDURE
The user can access to the services offered by “Associació Riudecanyes Aventura” through its website; a form has to be submitted providing the requested personal information voluntarily.

According to what is established in the Spanish Law 34/2002, article 27 for the “Serveis de la Societat de la Informacio i del Comerç Electronic, the contracting procedure should be as follows:

  1. The user chooses date and time in the calendar and checks availability.
  2. The user selects the duration of the activity in the corresponding box (minimum 1h).
  3. The user selects any desired extras and the price of the service will be calculated accordingly.
  4. The user fills in the form with all requested information.
  5. The user reads and accepts the Contracting General Conditions box.
  6. The user pays for the contracted service using a VISA or MasterCard card, by following the instructions in the payment screen.

Once the process is finished, the contracting platform informs the user about the characteristics of the contracted service.

 

PROVISION OF THE SERVICE
All activities offered by Riudecanyes Aventura are carried out in the nature, specifically in the Reservoir of Riudecanyes and subject to weather conditions and water levels in the reservoir. These can change and alter the activities; such activities could be cancelled if needed.

Watercrafts move around the reservoir to a moderate speed, following a logical trajectory, keeping a safe distance from other watercrafts and respecting standard priorities. Special attention will be paid not to create waves or any other disruptions to the trajectory of others. Instructions of the technical staff of Riudecanyes Aventura have to be followed steadfastly.

It is essential to have an adequate water command in order to participate in the activities organised in the Riudecanyes Reservoir.

In order to participate in any of the activities, under 18 users have to be authorised by their legal guardians; under 14 users have to be accompanied by their parents, tutors, teachers, etc. Paddle surf and electric bike activities can only be carried out by users over 14.
Riudecanyes Aventura has the right not to allow users in special health conditions such as pregnancy, post -operative, cardiovascular diseases or any other health issues that could set a risk for their physical integrity or the integrity of others, including being under alcohol or other substances effects. Users are obliged to inform about any of these circumstances and would lose Riudecanyes Aventura insurance cover and responsibility.

Riudecanyes Aventura responsibility does only cover the organisation and provision of services and activities, including the submission of the form, facilities and the completion of the contracted program.
Riudecanyes Aventura has Official Claim Forms at their users’ disposal.

 

PRICES AND SERVICES
The prices of the activities are available in the website www.riudecanyesaventura.cat as well as in the information stands in our offices. Prices for tailor made activities are not available in this website.

The price of any activity includes VAT, accidents and civil liability insurance, materials for the activity as well as a life jacket for water activities and a helmet and bike chain for electric bikes rentals.

A 100% of the payment must be done at the time of booking.

Any delay when returning the material will be penalised with a proportional extra charge.

For further information about the order, the client should contact “Associació Riudecanyes Aventura” in the telephone number +34 650 97 26 49 or to the email address reserves@riudecanyesaventura.cat.

 

CANCELLATIONS AND CHANGES
In case weather conditions cause the cancellation of the activities, the price of the activities will be returned proportionally to the time the activity has been cancelled.

In order to recover the payment when cancelling the booking, the following situations should be taken into account::

  • 100% of the payment will be returned when cancelling 21 days prior to the activity.
  • 70% of the payment will be returned when cancelling 15 days prior to the activity.
  • 50% of the payment will be returned when cancelling 7 days prior to the activity.
  • In case the cancellation occurs 6 days prior to the activity or after that, there will be no reimbursement of the payment; in case clients do not turn up the day of the booking there will be no reimbursement of the payment.
  • In case any causes of force majeure occur and the activity could not be carried out, the client can transfer the activity to another client and avoid therefore the penalisations above. The change of holder of the activity should always be notified to “Associació Riudecanyes Aventura”.

The date of the booking can be changed up to 15 days before the date of the activity with no extra charge and will be subject to availability.

 

WARRANTY
All services provided by the website riudecanyesaventura.cat meet all legal requirements in terms of safety of users as well as materials.

 

GOVERNING LAW AND JURISDICTION
The present terms and conditions will always be interpreted according to the Spanish Law in any circumstances which have not been described hereby. “Associació Riudecanyes Aventura” and the contracting party agree to submit any possible controversy regarding the present terms and conditions to the Court of the registered office of the holder of this website.

Enjoy water sports for all types of public in the Reservoir of Riudecanyes. It is a unique space near Costa Dorado (Salou, Cambrils, Tarragona, Reus). We open from March to December so that you can enjoy the best experience in the area of Escornalbou. Kayac, Paddle Surf, Pedal Boat, hiking, guided routes, horse riding, MTB, cycling, historical route and science & nature route.
Photos
Contact
Name*
E-mail*
× three = 18

To verify your identity complete with no white space. missing to complete the operation

Clean form
Menu